Refund Policies

 

solvehere.shop is committed to providing excellent customer service and satisfaction. This page explains our policies regarding refunds, resends, and returns.

⚠ All disputes must be submitted through the appropriate platform. Failure to do so may result in permanent account suspension.

What Qualifies for Refund, Resend, or Return

1. Order Delays

  • USA: Eligible after 45 days from departure
  • Brazil: 110 days due to customs delays
  • Other countries: 100 days for certain shipping lines

Delays may occur due to pickup issues or incorrect addresses. Please check with your local post office before submitting a dispute.

2. Orders Not Received

  • No refund or resend if tracking shows “delivered”
  • A non-delivery certificate from the local post office is required

3. Damaged Products

  • Full refund or replacement for severely damaged items
  • Partial refund for minor damage (e.g., small scratches)
  • No refunds for packaging damage caused by international shipping
  • Electronics claims must be submitted within 30 days

4. Incorrect or Missing Products

  • Full refund or replacement for incorrect items
  • Partial refund or resend for missing non-critical parts
  • Size issues require photos with measurements

5. Order Cancellations

  • Full refund if canceled before processing or shipping
  • No cancellations for customized or pre-order items once paid

How to Submit a Dispute

  • Provide photos or videos of damaged items
  • Include screenshots of complaints (name, date, and content)
  • Return the product if requested

Important Notes & Exceptions

1. Dispute Deadlines

All disputes must be filed within 7 days of delivery or expected delivery date.

2. Force Majeure

We are not responsible for delays caused by uncontrollable events such as natural disasters, epidemics, customs delays, war, or civil unrest.

3. Shipping Method Restrictions

No disputes are accepted for non-trackable shipping methods.

4. Delivery Location Restrictions

Disputes may not be accepted for regions with known delivery limitations.

5. Returns

  • Returns must be authorized in advance
  • Unauthorized returns will not be processed
  • Returns must be made within 30 days of receipt

6. Service-Based Products

Services (such as packaging or photography) are non-refundable once fulfilled.

7. Unacceptable Disputes

  • Change of mind
  • Product appearance differences without defects
  • Delays caused by customs or natural events
  • Incorrect item ordered or incorrect address provided

Additional Information

  • No disputes once an order is marked as closed
  • No disputes for certain shipping methods (e.g., PostNL, CJPacket routes)
  • Disputes may not be accepted in high-risk regions
  • Returns are accepted only at designated warehouses
  • No refunds for low-quality services unless inspected

Need Help?

We’re here to help. If you’re unsure whether your order qualifies for a refund or resend, contact us at support@solvehere.shop.